Frequently Asked Questions
399app FAQ — All Your Questions Answered in One Place
From opening an account to depositing with bKash, claiming bonuses, and safe gaming — clear answers to the most common questions from Bangladeshi players, all here.
Whether you are new to 399app or an experienced player, questions about deposits and withdrawals, game rules, bonus conditions, or account security can come up at any time. On this page we have organized the most frequently asked questions from Bangladeshi players into five categories. Click on any question below to see the detailed answer. If you cannot find an answer, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
Opening an account at 399app is very simple. Go to our login page, enter your mobile number, password, and the required details in the registration form. Your account will be active within a few minutes. After registration, you have the opportunity to receive a 100% welcome bonus on your first deposit.
399app is for players aged 21 and above only. Age is verified at the time of registration. Minors are not permitted to create or use an account. Responsible gaming is our highest priority.
No, each person is allowed only one account. Creating multiple accounts violates 399app's rules and puts all accounts at risk of being closed. If you have any issues with your account, contact support directly via live chat.
Click the "Forgot Password?" option on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify it and you will be able to set a new password. The entire process is secure and completed within a few minutes.
Account verification is usually done before your first withdrawal. You will need to upload a clear photo of your National ID (NID) or passport. The 399app support team generally completes verification quickly. If you have any issues during the verification process, get help via live chat.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash are usually instant — in most cases, your 399app account balance is updated within a few seconds to a few minutes. Occasional minor delays may occur due to network issues. If it takes more than 15 minutes, let us know via live chat.
The minimum deposit at 399app is ৳300 — this applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳800. Accumulating smaller amounts and withdrawing them together makes the process easier.
Yes, both Nagad and Rocket are supported at 399app. You can also use Upay and bank transfer. The minimum deposit for all mobile banking methods is ৳300. To deposit using your preferred method, go to the payment page and select the relevant option.
Withdrawal requests generally take 15 minutes to 2 hours to process. Withdrawals to bKash and Nagad are usually faster. Having a verified account makes the process smoother. Bank transfers may take slightly longer.
399app does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges according to their service policy. Bank transfer fees set by your bank may also apply.
Games and Rules
Games and Rules
You can place bets on BPL, IPL, T20 World Cup, and various other tournaments in the cricket section of 399app. Bets can be placed before a match starts or live during the match. Markets include match winner, top batsman, total runs, and many more. You need to have a balance in your account and be at least 21 years old to place bets.
RTP (Return to Player) is a theoretical calculation of how much money is paid back on average for every ৳100 wagered in a game over the long term. It is set by the game developer and reflects the average outcome across millions of spins — it is not a guarantee for any single session. Games with a higher RTP generally have a better chance of returning rewards.
Yes, 399app is fully mobile-friendly. The site works well from the browser on any Android or iOS smartphone or tablet. No separate app download is needed — just log in directly from your mobile browser and enjoy all games and betting features.
399app offers games from world-class live casino providers such as Evolution Gaming and Ezugi. These providers' games are regularly tested by independent organizations. Every game is run by a real dealer and can be watched live via streaming, which ensures transparency.
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps increasing. You need to "cash out" before the plane crashes. The longer you wait, the higher the multiplier goes, but if it crashes you lose your bet. Strategy and cashing out at the right moment are the key to this game.
Bonuses and Promotions
Bonuses and Promotions
After your first deposit, 399app automatically adds a 100% bonus — up to ৳5,000. For example, if you deposit ৳1,000 you get a bonus of ৳1,000, making your total balance ৳2,000. The wagering requirement for the bonus is 10 times. This means you need to place bets totalling 10 times the bonus amount before you can withdraw it.
A wagering requirement is the condition specifying how many times you need to place bets before you can withdraw a bonus. For the 399app welcome bonus it is 10 times. For example: if you receive a ৳1,000 bonus, the bonus becomes withdrawable after you have placed a total of ৳10,000 in bets. The bonus funds cannot be withdrawn directly before this condition is met.
The 399app VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Tiers advance through regular play. Weekly cashback starts at 0.2% at Bronze and goes up to 1.2% at Diamond. Higher tiers also come with special offers, faster withdrawals, and dedicated support.
The latest promotions and special offers from 399app can be found on the site's promotions page and in the account dashboard after logging in. Special bonus offers are available during the BPL season, Eid, Pohela Boishakh, and other occasions. You can also ask via live chat for updates.
The welcome bonus is up to ৳5,000, so even if you deposit ৳12,000 the bonus will be ৳5,000 — making your total balance ৳17,000. No additional bonus is added beyond the limit. So depositing ৳5,000 on your first deposit is enough to receive the full ৳5,000 bonus.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, 399app uses SSL encryption technology, which keeps all your personal information and financial transactions secure. Our servers always operate on encrypted connections. Your information is not sold or transferred to third parties — this is the core commitment of our privacy policy.
Yes, 399app takes responsible gaming seriously. You can set deposit limits or activate a temporary self-exclusion if you wish. Our responsible gaming page has detailed guidance. The support team is always ready to help with this.
If you think there has been unauthorized access to your account, contact 399app's 24/7 live chat immediately or email [email protected]. The support team will act quickly to secure your account. Change your password right away and never share your password with anyone.
Gaming addiction is a real issue that can affect anyone. At 399app we place responsible gaming as our highest priority. Our responsible gaming page has information on professional support. Contact live chat to activate self-exclusion or take a break — help is provided without any judgment.
The 399app support team is available in Bengali via live chat seven days a week, 24 hours a day. To contact by email, write to [email protected]. Live chat generally provides the fastest resolution.
Still have questions?
Our support team is ready to assist in Bengali 24/7. Speak directly via live chat or send your question by email.
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