399app Privacy Policy
Your personal information is completely safe with us. This policy describes how we collect, store, and use your information and how we ensure your rights are protected.
1. Introduction and Scope
399app (referred to herein as "we", "us", or "the platform") operates a trusted online gaming platform for users in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.
This privacy policy applies to the 399app website, mobile application, and all related services. When you register, log in, or use any service on our platform, you are considered to have agreed to the terms of this privacy policy.
This policy may be available in both English and Bengali; however, in the event of any conflict between the two, the Bengali version shall prevail. We reserve the right to amend this policy at any time and will notify you of any changes in a timely manner.
If you disagree with any part of this policy, please refrain from using our platform's services and contact our support team for any questions.
2. What Information We Collect
We collect certain types of information to provide our services, ensure security, and improve your experience. Details are described below.
Personal Identification Information
When you create an account on 399app, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Bangladeshi national identity card or passport details (for verification)
- Residential address
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account)
Technical and Usage Information
To improve your experience, we automatically collect the following information:
- IP address and device identifier
- Browser type and operating system information
- Platform usage time and activity logs
- Cookies and similar tracking technology data
- Gaming history and transaction records
3. Purpose of Using Information
We use collected information only for lawful and specific purposes. Your personal information is never sold or transferred to any third party without your consent.
Primary Purposes
- Creating and managing accounts
- Identity verification and age confirmation (compliance with the 21+ rule)
- Processing financial transactions — deposits and withdrawals
- Providing and maintaining gaming services
- Managing bonuses and promotional offers
- Providing customer support in Bengali
Security and Legal Purposes
- Preventing fraud and illegal activity
- Complying with Anti-Money Laundering (AML) regulations
- Ensuring the security and integrity of the platform
- Fulfilling legal obligations
- Ensuring responsible gaming
- System improvement and enhancement of service quality
4. Information Storage and Security
Data Retention Period
We retain your information for as long as it is necessary or legally required:
- Active account data: for as long as the account remains active
- Financial transaction records: for a minimum of five years
- Identity verification documents: as required by law
- After account closure: until legal and regulatory obligations are fulfilled
Security Measures
To protect your information, 399app uses industry-standard technology:
- SSL (Secure Socket Layer) encryption technology
- 256-bit AES data encryption
- Two-Factor Authentication
- Regular security audits and testing
- Restricted staff data access controls
- Secure storage in certified data centers
5. Cookies and Tracking Technology
399app uses cookies and similar technologies to ensure the functionality of the website and application and to improve your experience.
Types of Cookies
Essential Cookies
Required for the basic functionality of the platform — used for login sessions, security tokens, and saving your preferences.
Functional Cookies
Used for language preferences, display settings, and your personalized experience.
Analytics Cookies
Help analyze usage patterns on the platform and improve service quality.
You can control or disable cookies from your browser settings. Please note that disabling cookies may cause some important platform features to not work properly.
6. Sharing Information with Third Parties
We do not sell your personal information to any third party. However, limited information may be shared with trusted partners in specific circumstances.
Service Provider Partners
Limited information may be shared with the following types of partners to operate our services:
- Payment processing services (bKash, Nagad, Rocket, Upay, and banking partners) — to complete transactions
- Identity verification services — to confirm age and identity
- Technology and infrastructure services — for platform operations
- Game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) — to deliver gaming services
Disclosure of Information for Legal Reasons
We may be required to disclose information to authorities in the following circumstances:
- Under a court order or government directive
- In investigations under Anti-Money Laundering regulations
- In investigations of fraud or criminal activity
- When needed to protect other users of the platform
In all cases, only the minimum necessary information is disclosed and third parties are required to comply with our privacy standards.
7. Your Rights and Control
Every user of 399app holds the following rights over their own personal information. Contact our support team to exercise these rights.
Right to Access
You may request a copy of your personal information held by us at any time.
Right to Correction
You have the full right to request a correction if any of your information is inaccurate or has changed.
Right to Erasure
In certain circumstances you may request that your information be deleted, though exceptions apply where legal obligations exist.
Right to Object to Processing
You have the right to object to certain types of data processing, particularly where information is used for marketing purposes.
Right to Restriction
You may request that the processing of your information be restricted, particularly when the accuracy of the information is in dispute.
Right to Portability
You have the right to receive the information you have provided in a structured, commonly used format.
8. Protection of Minors
399app is a gaming platform exclusively for adults. We do not knowingly collect information from or grant membership to any person under the age of 21.
We have age verification measures in place at the time of registration. If information from a person under 21 enters our system for any reason, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately. For ages 21+
9. Policy Changes and Updates
We may modify or update this privacy policy from time to time. When changes are made, we will notify you in the following ways:
- A notice will be posted on the website
- Details of the changes will be sent to your registered email
- Your explicit consent will be obtained for significant changes
- The "Last Updated" date at the top of the page will be changed
If you continue to use the platform after changes are made, it will be assumed that you have agreed to the updated policy. We recommend that you review this policy regularly.
If you disagree with any change, the option to close your account is always available to you. Contact our 24/7 support team for help closing your account.
10. Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us.
399app Privacy Department
Email: [email protected]
24/7 Live Chat — Get help directly in Bengali
Response time: in accordance with Bangladesh Standard Time (BST, UTC+6)
Please include your account number and registered mobile number in your request so we can assist you quickly.
Want to know more? Read our other policies
Find answers to all your questions in Responsible Gaming, Terms and Conditions, and FAQ.