21+ For Adults Only

Responsible Gaming at 399app —
A Safe and Healthy Gaming Experience

399app believes that entertainment is truly enjoyable only when it is enjoyed responsibly. Our responsible gaming tools and guidelines keep you protected and informed.

Our Commitment and Age Limit

399app is a trusted online gaming platform in Bangladesh. For us, responsible gaming is not an added feature — it is part of our core commitment. We believe gaming is a form of entertainment, and it should always remain entertainment — never a means of earning a living or a way out of financial pressure.

We use advanced technology and human support together to ensure the protection of every player. Our 24/7 support team is always by your side in Bengali.

For Ages 21 and Above Only

To register and play at 399app, you must be 21 years of age or older. We do not allow minors to create accounts.

⚠️ Warning: Signs of Problematic Gaming

If any of the following signs apply to you, contact our support team immediately:

  • Placing larger bets to try to win back money that was lost
  • Being unable to stop gaming or repeatedly trying and failing to do so
  • Hiding your gaming from family or friends
  • Using money meant for essential expenses to play
  • Feeling anxious or restless when not gaming

Our Protection Tools

399app gives you full control over your gaming habits. Using the tools below, you can set your own limits.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit requires processing time — but reducing one is instant.

Session Time-Out

Decide in advance how long you will play. When the set time limit is reached, the system will automatically log you out and suggest taking a break.

Self-Exclusion

If you feel you need a break from gaming, use the self-exclusion option. You can choose from various periods ranging from 7 days up to permanent exclusion. During this time, the account cannot be accessed.

Gaming History Review

View your gaming history, deposits, and withdrawal details at any time. Staying aware of your own habits makes responsible gaming easier.

Bet Limit Setting

Set the maximum amount you will bet in each session. If this limit is reached, the system will alert you. Sticking to a budget is the key to a healthy gaming experience.

24/7 Live Support

If you feel gaming is no longer in your control, contact us via live chat. Our Bengali-speaking support agents are with you around the clock, 24 hours a day.

How to Set Limits and Exclusion

01

Log in to your account

Log in to your account at 399app and click the profile icon at the top right.

02

Open Settings

Go to the "Responsible Gaming" menu. All protection tools can be found together here.

03

Choose Your Preferred Tool

Deposit limit, time-out, or self-exclusion — choose the tool that suits your needs.

04

Confirm

Set your limit or period and click the "Confirm" button. The setting will take effect immediately.

Check Yourself

Ask yourself the questions below. If more than one answer is "yes," it is a good idea to seek help.

  • Have you spent more money on gaming than your set budget?
  • Are family or friends concerned about your gaming?
  • Have you played by taking out a loan or drawing on your savings?
  • Is time with work, studies, or family being reduced because of gaming?
  • Do you get upset or feel down when you lose?
  • Do you play in secret so that no one finds out?

The Golden Rules of Responsible Gaming

Do Do Not
Play for entertainment Do not think of it as a source of income
Set a budget beforehand Do not increase your bets to chase losses
Take regular breaks Do not play for hours on end without stopping
Stop when your limit is reached Do not play with borrowed or loaned money
Spend time with your family Do not play after consuming alcohol or drugs

Minor Protection

399app strictly prevents anyone under the age of 21 from opening an account or gaming. We verify age at the time of registration, and if any account is suspected to belong to a minor, it is immediately suspended.

If there are children or teenagers in your household, use parental control software on your device. Always keep your account password private and do not share it with anyone else.

If you believe a minor is using your account, or that an account has been created by a minor, notify us immediately via live chat or email.

What to Do to Protect Your Family

Enable parental controls on your device. Do not share your password. Educate your child about the risks of online gaming. Make a habit of logging out.

Help and Contact

You are not alone in dealing with a gaming problem. Our support team is always ready and will help you in complete confidence.

Live Chat

Bengali-language live chat support is available 24/7. Click the chat button at the bottom of any page. Our skilled agents will respond quickly.

Email Support

For any request or issue related to responsible gaming, send an email to: [email protected] — all messages are handled with the highest level of confidentiality.

Account Closure Request

If you wish to permanently close your account, submit a request via live chat or email. We will complete the process within 24 hours and will respect your decision.

Common Questions About Responsible Gaming

Log in to your account and go to the "Responsible Gaming" section in your profile settings. From there you can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Reducing a limit applies right away, but increasing a limit may require some processing time.

At 399app, self-exclusion is available for 7 days, 30 days, 3 months, 6 months, 1 year, or permanently. During this period, access to your account will be completely blocked. The period cannot be cancelled before it ends. In the case of permanent exclusion, the account cannot be reactivated.

The minimum age to register and play at 399app is 21 years. We verify age at the time of registration. If verification shows that a user is under 21, their account is immediately closed and all balances are returned.

If gaming is no longer in your control, contact us immediately. Bengali-language support is available 24/7 via live chat, or you can email [email protected]. Our team will help you set up self-exclusion or limits in complete confidence.

No. Only you can change your set limits, and even then a confirmation process must be followed. Limits cannot be changed while a self-exclusion is active. Our support team also does not change any limits without your permission.

When self-exclusion is activated, the balance in your account is kept safe. Once the period ends, you can log in and withdraw. However, during the exclusion period it will not be possible to access the account, make deposits, or make withdrawals. For urgent needs, contact support by email.

Play with joy, play with responsibility

Enjoy your favorite games at 399app — cricket, slots, live casino — all in one place, fully in Bengali and safely.

Log In Browse Slots Cricket Betting View FAQ