399app Terms and Conditions

The terms used in these terms and conditions are clearly defined below. "Platform" refers to the 399app website, application, and all related services. "User" or "Member" refers to any person who is registered on 399app and uses the platform's services.

"Gaming Services" refers to cricket betting, slot games, live casino, Monster Dice, cockfighting, and all other online gaming activities available on the platform. "Bonus" refers to welcome bonuses, promotional offers, and other rewards provided by 399app.

1.1 Acceptance of Terms

By accessing or beginning to use the platform, you acknowledge that you have read, understood, and fully agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

1.2 Right to Amend Terms

399app reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified by email of any significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

To open an account on 399app and use the gaming services, you must meet the eligibility requirements listed below.

• The applicant must be at least 21 (twenty-one) years of age.
• Each individual may create only one account.
• All information provided at the time of registration must be true, accurate, and up to date.
• It is the user's sole responsibility to keep their account password and login details completely confidential.
• Opening multiple accounts using the same device, IP address, or payment method is prohibited.
• Accounts may not be transferred to or shared with any third party.

2.1 Identity Verification (KYC)

To ensure security and fair use, 399app may request identity verification from a user at any time. In such cases, a national ID card, passport, or other government-issued document may need to be submitted. Withdrawals may be held pending until the verification process is complete.

Financial transactions on 399app are managed smoothly and ensuring the security of all users' funds is our top priority.

3.1 Accepted Payment Methods

• bKash (bKash)
• Nagad (Nagad)
• Rocket (Rocket)
• Upay (Upay)
• Bank Transfer

3.2 Deposit Terms

Deposited funds must come only from the registered user's own payment account. Deposits via third parties are not accepted and such transactions may be cancelled. Once a deposit is successfully made, the balance is generally reflected immediately.

3.3 Withdrawal Terms

Withdrawal requests will be sent only to the same payment method used for the deposit. If full identity verification has not been completed at the time of withdrawal, additional documents may be requested. If fraud or unusual activity is suspected, 399app may hold any withdrawal request for review.

399app offers various bonus and promotion offers to its users. The following terms and conditions must be followed to enjoy these bonuses.

4.1 Welcome Bonus

• The welcome bonus applies to the first deposit only.
• A 10x wagering requirement must be completed before withdrawing from the bonus balance.
• The bonus is valid for 30 days from the date it is issued.
• Abusing bonuses through multiple accounts is prohibited.
• If the bonus terms are not met, the bonus balance may be forfeited.

4.2 VIP and Cashback Program

By playing regularly, users can participate in our VIP program. Weekly cashback is available across five tiers: up to 0.2% for Bronze, up to 0.5% for Silver, up to 0.7% for Gold, up to 1.0% for Platinum, and up to 1.2% for Diamond. Moving to a higher tier comes with even more benefits.

4.3 Promotion Abuse

If any abuse, manipulation, or advantage play related to a bonus or promotion is detected, 399app reserves the right to cancel the relevant account's bonus and any associated winnings, and the account may be suspended or closed.

399app is committed to ensuring a safe and fair gaming environment. The activities listed below are strictly prohibited and firm action will be taken if any of them are detected.

• Any form of fraud, deception, or hacking attempt.
• Playing games using automated software, bots, or scripts.
• Creating or operating multiple accounts.
• Attempting to access another user's account.
• Money laundering or introducing illegal funds into the gaming platform.
• Intentionally exploiting technical errors or bugs in the platform for gain.
• Harassing or disrespecting other users or staff.

Protecting users' personal information is one of 399app's primary responsibilities. SSL encryption technology is used on the platform to keep all data secure.

6.1 Data Collection and Use

Information collected during the registration process (name, email, phone number, payment details) is used solely for account management, transaction processing, identity verification, and customer service.

6.2 Sharing Data with Third Parties

Users' personal information is not sold or shared with any third party except where required by law. For more details, please read our Privacy Policy.

399app believes that gaming should be an entertaining activity. We are mindful of the mental and financial wellbeing of all our users.

• Users can set daily, weekly, or monthly deposit limits for themselves.
• The option to temporarily or permanently self-exclude an account is available if needed.
• If any signs of gaming addiction appear, please contact our support team immediately.
• Never play with borrowed money or funds set aside for urgent needs.

For more information on responsible gaming, visit our Responsible Gaming page.

399app reserves the right to temporarily suspend or permanently close any account under the following circumstances.

8.1 Account Closure by the Platform

• In the event of a breach of terms and conditions.
• If fraud or suspicious activity is detected.
• If registration was completed using false information.
• If multiple accounts are being operated.
• If bonus abuse is proven.

8.2 Account Closure Request by the User

If you wish to close your account yourself, please submit a request through our live chat support or by email. You will be given the opportunity to withdraw any eligible balance before the account is closed.

399app is not directly liable for any loss or inconvenience caused by technical errors, server outages, internet connection issues, or natural disasters. In such situations, however, we will always endeavour to assist users as much as possible.

Gaming outcomes are entirely random and 399app is not responsible for the results of any game. Each game's outcome is determined through independent and impartial technology.

If you have a complaint or dispute about any matter, please contact our customer service team first. We are available 24/7 via live chat in Bengali and are ready to resolve all issues quickly and effectively.

10.1 Complaint Process

• First step: contact us directly through live chat.
• Second step: send a detailed complaint by email.
• A formal response is usually provided within 72 hours.
• Complex matters may require additional time — you will be informed if that is the case.

10.2 Contact Methods

Contact us: 24/7 live chat support (directly in Bengali) or email: [email protected]

If any clause of these terms and conditions becomes invalid or unenforceable for any reason, all other clauses will remain fully in effect. Failure to exercise any right under this agreement or to take immediate action against a breach does not affect the ability to exercise that right in the future.

Where these terms are prepared in both English and Bengali, the Bengali version will be considered final. Local laws and regulations may apply to users in Bangladesh.